Frequently Asked Questions about DataTrax’s Tour Software
Here are some of the most frequently asked questions about our handheld POS terminals and our versatile cloud-based tour software.
General Questions
DataTrax is one of the few tour operator software providers registered with Visa and MasterCard as a PCI DSS Level 1 Service Provider. PCI DSS compliance is required by the major credit card companies of all organizations who process, store, or transmit cardholder data on behalf of their clients. For a list of currently registered Visa service providers, click here.
Although DataTrax is easy and intuitive, we do provide full training on how to use the system before you get started.
We appreciate that not every user is completely up to date with how to use the web, so we have made our back office system very easy to use. The administrative site is clearly laid out in sections, which help you find the critical requirements of your tour booking platform.
We also provide unparalleled worldwide support for any issue or question you may have.
DataTrax allows you to view ticket sales and manage your events in real time from any computer connected to the Internet.
You also have the ability to schedule a wide array of reports recapping your daily ticket sales, which will be emailed directly to your inbox on a daily/weekly/monthly/yearly period. We have a variety of customizable reports, charts, and utilities to keep you informed.
Yes.
DataTrax can be easily integrated with your existing website so ticket buyers don’t have to leave your site. It can be customized to have the same look and feel of your existing website, complete with your logos, banners, links, fonts, and colours.
All payments are processed in real time, meaning the money gets deposited directly into your bank account at the time of the sale.
Yes. DataTrax allows you to use wide variety of discount types including:
- Dollar discounts
- Percentage discounts
- Group pricing
- Promotions such as “buy two, get one free”
Yes. We are fully integrated with many OTAs, allowing you to scan and validate these online vouchers as well as track them in our backend reporting system.
No. We stand behind our tour operator software and booking solution 100%.
DataTrax interfaces with most credit card processors. Revenue from ticket sales is deposited directly into your bank account shortly after each customer purchases their tickets.
Hardware Questions
All of our hardware is backed by a one year manufacturer’s warranty. We also provide extended warranty programs for our Pidion line of handheld POS hardware.
Yes. You have the option of purchasing the hardware outright or signing up for our leasing program.
Click here to learn more about our pricing options.
Free Hardware Program: Pay nothing upfront, hardware returns are based on transaction fees. These fees are calculated using a formula on projected volumes based on transaction fees and hardware requirements.
