System and Software Updates Make the DataTrax Experience Even Better

Posted by Peter Hilliard on May 9th, 2016

System and Software Updates Make the DataTrax Experience Even Better

At DataTrax, we’re committed to providing tour booking solutions that let our customers achieve real-time visibility, reduce costs, and boost productivity. That means updating our systems and software regularly to stay ahead of the curve and ensure you have all the tools you need to grow your business.

Updated Reporting Abilities

  • Automate Driver/Pick-Up Manifests

    Automated manifests streamline and simplify the pick-up process for you and your drivers. The computer-generated schedule tells your drivers where their stops will be and how many people will be waiting for them. It also provides the names and contact information for the customers they’ll be picking up.

DataTrax Image 1

  • Track Tickets from Birth to Death

    Whether a ticket is sold through your website or by an authorized agent, DataTrax lets you track it starting the second it’s sold. This feature is especially useful when following tickets distributed by Online Travel Agents (OTAs) like Expedia or Viator.

Updates to DataTrax’s Web Portal

  • View Ticket and Transaction Details

    DataTrax’s secure web portal lets you see a range of details about tickets purchased – including the terminal through which they were sold, payment types, transaction IDs, and more. It also gives you access to real-time information from across your distribution network, including when transactions are validated and tickets scanned.

DataTrax Image 2

  • Reassign Terminals to New Locations

    Do you need to quickly assign terminals to new geographic locations to respond to shifting demand? If certain areas are becoming selling hot-spots, you can now reassign terminals to meet those real-time needs.

DataTrax Image 3

DataTrax Image 4

DataTrax Image 5

DataTrax Image 6

  • Shut Terminals Down Temporarily

    Misplacing a terminal – whether it’s lost or stolen – can be a major headache for tour operators. With DataTrax, administrators can now put terminals offline immediately to prevent them being used until they’re recovered. You can access this feature in “Terminal Status and Location.”

DataTrax’s Handheld Terminals

  • Embed QR Codes Into Tickets

    Make your tickets more than just tickets by giving your customers exclusive access to additional offers on local attractions. By embedding QR codes onto your tickets, you can promote additional products, deals, apps, and more.

  • Darker Printing with Pidion Terminals

    The built-in printers on DataTrax’s Pidion terminals now use darker ink, making tickets easier to read by creating greater contrast.

Updates to VTrax

  • VTrax is Now Available in Spanish

    This year, VTrax is becoming a true world traveller. It’s now available in Spanish with more languages – including French – to follow throughout 2016.

  • Email Tickets to Customers

    Through VTrax, local agents are now able to send vouchers directly to customers via email – making it easier for them to make the most out of your tour. Agents can also display and print tickets depending on what’s easiest for their customers.

  • Gather Customer Information

    Agents can now use VTrax to collect a range of information from customers – including names, phone numbers, emails, and addresses. You can use that information to generate pick-up manifests for drivers, follow up with customers after your tour, and more.

  • Scan VTrax-Generated Tickets to Validate them

    Tour operators can now easily scan all tickets – including those generated through VTrax – to speed up the ticket verifying process. If issues arise, they’ll still be able to type barcodes into any handheld device.

Enhanced Integrations with Online Tour Agents (OTAs)

  • Accept barcode vouchers for the Leisure Pass Group

    Including your attraction as part of a tour package is a great way to boost your local exposure. With Leisure Pass, travellers prepay and pick a certain number of attractions they’d like to attend within a certain timeframe. With DataTrax, your tour can be one of them.

Do you have an idea of how we could make our platform and technology better? Let us know! We value your feedback and will incorporate it – alongside changing market and technical demands – into our future software releases.

At DataTrax, our automated booking solutions are designed by tour operators for tour operators. We provide booking technologies to customers across the world, making it easier for them to run and grow their businesses. Contact us to learn more about our products and services.

Start your free demo today to see DataTrax’s advanced booking software in action!

More from DataTrax:

Peter Hilliard

About Peter Hilliard

Peter Hilliard is the Founder, President, and CEO of DataTrax. He began his career as a tour bus operator with a single bus, until he realized that a better solution was needed for automating and tracking ticket sales. Led by Peter’s expertise in the tour industry and ticketing automation technologies, DataTrax has grown over the past 20+ years into an international leader in ticketing solutions.