Success Stories from Real Tour Operators

We are extremely pleased with the DataTrax product and its implementation at our Gray Line Washington, D.C. operation. The ease of operation of the hand-held unit and its ability to allow us “point of sale” opportunities with our trolley drivers and agents provides us with the capability to sell tickets for all of our tours throughout each workday at multiple locations throughout the metropolitan Washington, D.C. area. The “end-of-day” reports simplify daily accounting audits as well. Throughout the implantation of this product, the staff at DataTrax was readily available to assist us with training of drivers and staff to make this a seamless transition.

[DataTrax] is a vast improvement over our previous system of hand written vouchers and hard stock tickets. …

We have found that the DataTrax system works well for both our Accounting department and our Sales staff. We have used the DataTrax system for the past two years and are still extremely pleased with the level of support and service that the DataTrax team has and continues to provide for us.

We have found that with a very short training session, we have been able to substitute the new wireless machines at our sales locations with very little problem. The ticket sellers are now able to accept credit card sales on the street; with a quick swipe of a credit card and pushing a few buttons and they are off to the next transaction. The hard wired locations are up and running and we have all but eliminating using our old ticket stock. The best part of the system is the paperwork it eliminates for the seller at the end of the day as well as reducing the auditing time for the accounting department; no ticket stock to track and automated reports that we can convert to Excel spreadsheets to customize. …

I am sure I could go on with the high praise but I wanted to let you know, we are quite pleased with the ease with which this new system was implemented. All of our questions or problems have been answered or solved quickly and with much enthusiasm on your part.

Gray Line of Seattle began using the DataTrax handheld ticketing devices in May of 2007, and rolled this service out onto our Double Decker coaches. We have been incredibly pleased with the ease of use, and the support we’ve received from [the DataTrax team]!

By using these handhelds we were able to remove cash bags from the vehicles and went to cred card only ticketing, which improved our efficiency both on the street and in the office. We’ve also used these machines in our off site sales locations in place of our normal reservations systems if our system goes down.

During our partnership with DataTrax they have always offered a high-quality service, which is of great importance in today’s competitive, communication and technology driven environment. DataTrax have also delivered valuable input into the wider project process. …

Stagecoach Group is a global business and, while our headquarters are located in Scotland, we use vendors from across the globe. It is a testament to the quality and commitment of DataTrax that it has retained and won new business in the face of stiff competition.